One-to-One Consultation & Coaching Agreement

This One-to-One Consultation & Coaching Agreement (“Agreement”) is entered into between Dr. Mayssam Mounir (“Consultant”, “I”) and the individual identified below (“Client”, “you”).

This Agreement governs your one-to-one engagement with me as a holistic educator and consultant. It is read in conjunction with the Privacy Policy, the Terms of Service, the Practice Disclaimer & Informed Consent, the Cookie Policy, and (where the client is a minor aged 16-17) the Minors Engagement Addendum, all of which are published at drmayssam.com and incorporated by reference.

Sign this Agreement only after you have read it in full and read the referenced documents in full.

1. The parties

Consultant: Dr. Mayssam Mounir Saliba, Mar Roukoz, Dekwene, Mount Lebanon, Lebanon

Client: [FULL LEGAL NAME]

Country of residence: [COUNTRY]

Email: [EMAIL]

Date of agreement: [DATE]

This Agreement is for adult clients aged 18 and over. Where the engagement is with an adolescent aged 16-17, this Agreement is supplemented by a separate Minors Engagement Addendum, which is signed by the parent or legal guardian as contracting party and by the minor as active client. The Minors Engagement Addendum modifies and adds to this Agreement to address parental consent, the safeguarding protocol, the confidentiality architecture between consultant, minor, and parent, and the data protection arrangements specific to minor engagement. Direct one-to-one engagement is not available to anyone under 16.

2. The engagement

2.1 Nature of the engagement

The engagement is a one-to-one coaching and consultation container, not a session-by-session service. You are entering my professional practice as a one-to-one client for the duration set out in the engagement summary, with the access, attention, and components described in this Section 2.

My one-to-one practice is a small, deliberately limited portfolio. As a matter of practice, I typically hold between three and six active one-to-one clients at any given time and do not exceed seven, so that I can give each client substantive attention. This caseload practice is the operating posture of my work and is what makes the container possible. I reserve the right to vary it in my professional judgement.

This engagement, like every other format in which I work, is governed by the foundational principle Your Sovereignty, Your Choice, set out in Section 1 of the Practice Disclaimer & Informed Consent. The engagement is consultative and reflective. You are asking me, as a coach and consultant, for my expertise, perspective, and reflection. My responses are reflections, not prescriptive directives. You retain full agency, full responsibility, and full decision-making authority over every choice in your own life. The engagement does not have, and will not be construed as having, defined outcomes, success criteria, or transformation deliverables. Any goal, intention, or aspiration you bring to the work is yours; the work between us is the support, frame, and reflection within which you pursue it.

2.2 What the engagement includes

Your engagement includes the components listed below. The specific shape, frequency, and emphasis of these components for your engagement are set in conversation between us at the start, and may evolve during the engagement as I judge appropriate to the work.

One-to-one video sessions, scheduled through my booking calendar, of the duration set in the engagement summary

Asynchronous messaging access on the channel agreed at the start (typically WhatsApp, Voxer, or email), within my response windows in section 2.6 below

Written assessments and diagnostics at intake, mid-point, and completion, where I judge them appropriate to the work

Custom written materials, frameworks, and reflections personalised to your engagement, where I judge them appropriate to the work

Audio companions and personalised recordings, where I judge them appropriate to the work

Recommended reading, exercises, and homework, where I judge them appropriate to the work

Access to my digital products and recommended digital resources I judge relevant to your engagement, at no additional cost during the engagement period

2.3 Cadence and rhythm

The rhythm of the engagement is set by me in the professional judgement of what serves your work, with a mutual minimum of two sessions per calendar month (the “Minimum Cadence”).

I commit to making myself available for at least two sessions per calendar month for the duration of the engagement period

You commit to attending at least two sessions per calendar month for the duration of the engagement period, and to engaging with the asynchronous messaging channel and the assignments, materials, and assessments I provide

Where I judge it appropriate to the work and propose additional sessions in a given month, you may attend or decline. If you decline, my commitment for that month remains the Minimum Cadence and any additional sessions I had proposed are not carried forward, owed, or refunded

The cadence may flex by mutual written agreement around major holidays, planned travel, or planned breaks I take

2.4 Booking, rescheduling, and the 3-strike rule

Booking —

You book your sessions through the calendar link I provide, in line with the agreed cadence

You are responsible for booking sufficiently in advance to maintain the Minimum Cadence

Rescheduling —

Rescheduling is permitted at no charge provided you do so at least twenty-four (24) hours before the booked session start time, by cancelling the booking through the calendar and re-booking another available slot

Rescheduling within twenty-four (24) hours of the session start time, or failing to attend a booked session without rescheduling (no-show), counts as one strike under the 3-strike rule below, unless excused under the documented emergency provision

The 3-strike rule —

You are entitled to three (3) strikes during the engagement period before the engagement is terminated under this rule

A strike is incurred for each instance of: (a) reschedule within 24 hours of the session, (b) no-show on a booked session, or (c) cancellation of a session without timely rescheduling

On accumulation of a fourth strike, the engagement is terminated by me with immediate effect by written notice. No refund of the engagement fee, in whole or in part, is owed. No further sessions or components are delivered

The 3-strike rule reflects the operational reality of a low-caseload practice: time held for you cannot be reallocated, and repeated late changes compromise both the work between us and my ability to serve other clients in the container

Documented emergencies —

Where you are unable to attend or reschedule on time due to a documented emergency, I may at my sole discretion excuse the strike. A documented emergency means: (a) acute illness or injury requiring immediate medical attention, evidenced by medical documentation provided to me within seven (7) days; or (b) any other circumstance I accept in writing as a documented emergency at my sole discretion

Documented emergencies are intended to address genuine, exceptional circumstances. The 3-strike rule itself provides reasonable margin for occasional life events; I do not expect every late change to be presented as an emergency

Cancellation by me —

Where I cancel or reschedule a session, the session is rescheduled at our earliest mutual availability and no strike is incurred by you

2.5 Mutual commitments

My commitments to you —

To make myself available at the Minimum Cadence for the duration of the engagement period

To bring my full professional attention, expertise, and presence to each session and to the asynchronous channel

To respond to your messages within the response windows in section 2.6

To hold the engagement, your story, and our work in strict professional confidence as set out in section 6

To make any deliverable I have committed to (assessments, written materials, audio companions) available within a reasonable working time

To maintain the small caseload practice in section 2.1 to the extent within my professional judgement

Your commitments to me —

To attend at the Minimum Cadence and to engage actively with the work between sessions, including any assignments, materials, and assessments I provide

To come to sessions prepared, having reviewed any pre-work I have provided, and ready to engage with the work

To disclose, on the intake form before the engagement begins, any current or recent medical, psychiatric, or psychological condition; any medication you are currently taking; any history of eating disorder, addiction, or unresolved trauma; any pregnancy or fertility concern; and any other matter relevant to the work between us

To inform me promptly, in writing, of any material change to any of the matters above during the engagement

To confirm that all information you have provided in your intake and during the engagement is true, complete, and not misleading. Material misrepresentation discovered at any time is grounds for termination under section 11 with no refund

To use only the agreed communication channels for asynchronous contact, and to respect the response windows in section 2.6

To maintain the engagement as a personal one-to-one engagement; you may not transfer the engagement, or any session, component, or material within it, to any other person, including a spouse, family member, business partner, or any third party

To honour the conduct standards in section 2.7

To continue to consult and follow the guidance of your own licensed medical, mental health, financial, legal, and other professional advisers in your country of residence, and not to start, stop, or change any medication, treatment, therapy, financial decision, legal action, or care plan based on anything I share, without first consulting the licensed professional who prescribed or recommended it

To accept that any choice you make in your own life as a result of any conversation between us is your own free, conscious, and voluntary choice, taken at your own discretion, by your own agency, and at your own risk

2.6 Communication channels and response windows

The asynchronous messaging channel agreed between us at the start of the engagement (typically WhatsApp, Voxer, or email) is the working channel for the engagement

My response window for asynchronous messages is within forty-eight (48) hours on weekdays. I do not respond to messages on weekends, on Lebanese public holidays, on planned breaks I notify you of in advance, or while I am travelling for personal reasons

The asynchronous channel is for working messages, reflections, questions, and updates relevant to our work. It is not a substitute for a session, is not used for emergencies or crisis support, and is not designed for real-time response

You may not record any session, take screenshots of our messages, or share the content of our work, the materials I provide, my frameworks, or my methodology with any third party, without my prior written consent. The full intellectual property terms are in section 9

2.7 Conduct standards

The engagement is built on a professional therapeutic frame. The relationship between us is a professional consulting and coaching relationship, conducted with respect and care on both sides, even where the work touches on intimate or personal material.

Any conduct by you that compromises the professional frame is grounds for immediate termination under section 11 with no refund. This includes, but is not limited to, romantic or sexual gestures or advances directed toward me, attempts to embarrass or destabilise me, sustained rudeness or disrespect, intoxicated participation in sessions, and any other conduct inconsistent with a respectful professional relationship

Discussion in session of your own romantic, sexual, or relational life, where it is part of the work you are bringing, is not a breach of the professional frame and is not the subject of this clause. The clause addresses conduct directed at me or at the working relationship between us

The judgement of whether conduct compromises the professional frame is mine, exercised reasonably and in good faith, and is final. I will, where the situation permits, raise the concern with you before terminating; where the conduct is sufficiently serious, I may terminate without prior warning

2.8 Caseload practice and substitution

As stated in section 2.1, my one-to-one practice is small. The engagement is with me personally. I will not substitute, delegate, or assign any part of the engagement to another practitioner without your prior written consent. Where for any reason I am unable to deliver a portion of the engagement, the rules in section 11 (Termination by me) apply.

3. The nature of the engagement

The engagement is educational, informational, reflective, and consultative in nature. It is not, and you will not at any time treat it as:

Medical advice, medical diagnosis, medical treatment, or a prescription

Psychiatric assessment, psychological assessment, psychotherapy, or mental health crisis intervention

Couples therapy, family therapy, or relationship counselling

Financial, investment, trading, or wealth management advice

Legal, tax, or accounting advice

A substitute for the care of any licensed physician, mental health professional, or other licensed professional in your country of residence

A guarantee of any specific outcome

My medical degree and other certifications are disclosed so that you understand the lens through which I think and write. They do not constitute a representation that this engagement is medical care or that I am acting as a treating physician in your jurisdiction. No doctor-patient relationship is created with you under this Agreement.

4. Your continuing responsibility

You confirm and agree that:

You are an adult of sound mind, with full legal capacity, voluntarily entering into this Agreement

You will continue to consult and to follow the guidance of your own licensed medical, mental health, financial, legal, and other professional advisers in your country of residence

You will not start, stop, or change any medication, treatment, therapy, financial decision, legal action, or care plan based on anything I share, without first consulting the licensed professional who prescribed or recommended it to you

You will inform me, in writing on the intake form before our first session, of any current or recent medical, psychiatric, or psychological condition; any medication you are currently taking; any history of eating disorder, addiction, or unresolved trauma; any pregnancy or fertility concern; and any other matter that may be relevant to my work with you

You will inform me, between sessions, of any material change to any of the matters in (d)

Any choice you make in your own life as a result of any conversation with me is your own free, conscious, and voluntary choice, taken at your own discretion, by your own agency, and at your own risk

5. Crisis and emergency

This engagement is not a crisis service and is not designed for emergency support.

If you are in immediate danger of harming yourself or another person, do not contact me. Contact your local emergency services immediately, in your own country of residence. I am not a crisis service, I am not equipped to respond in an emergency, and I am not a directory of local crisis resources. Locating your country's emergency numbers and crisis lines, in advance, is your own responsibility.

If, between sessions, you experience a mental health crisis, contact a licensed crisis service or a licensed mental health professional in your jurisdiction. I will, where possible, be available through our scheduled rhythm and the asynchronous channel within the response windows in section 2.6, but neither is designed for emergency or crisis response.

6. Confidentiality

I treat everything you share with me, in intake and in session, in strict confidence. I do not discuss your engagement with anyone except as set out below.

6.1 Permitted exceptions

I may disclose limited information without your consent only where:

I have a reasonable belief that you, or another identifiable person, is in imminent danger of serious harm.

I am compelled by a court order or other lawful authority.

Disclosure is necessary to my own professional advisers (lawyer, accountant) bound by professional confidentiality.

Where the engagement is with a minor client (aged 16-17) under the Minors Engagement Addendum, the safeguarding protocol in that Addendum overrides routine confidentiality and may require disclosure to the parent, legal guardian, or relevant authorities.

Where the law and the circumstances permit, I will tell you before disclosing anything.

6.2 Mutual confidentiality

You agree not to record any session, take screenshots, or share the content of our work, my methods, my framework language, or any of my proprietary material, with any third party without my prior written consent.

7. Recording, notes, research, and use of your story

7.1 Session recording

My standard practice is to record our one-to-one video sessions. Recording is for the documented purposes set out in section 7.2 below. Recording is part of how I work; if you prefer not to be recorded, you may opt out at intake or at any later point in writing, in which case I will work from notes only with no impact on the engagement, the price, or the terms.

Where you have not opted out, you confirm by signing this Agreement, and again on the intake form, that you consent to the recording of our sessions on the terms set out in this section 7.

At the start of each recorded session I will note that recording is in progress. You may at any moment in any session ask me to stop recording or to delete a portion of the recording, and I will do so.

7.2 Purposes of recording

Recordings are made and retained only for the following purposes:

Continuity of the work between us, allowing me to revisit material from earlier sessions

Documentation of professional conduct, in case any question or dispute arises about what was or was not said in a session

My own preparation for future sessions with you

Where you have separately consented under section 7.5 below, anonymized research, teaching, writing, and publication

Recordings are not made or used for marketing, promotion, sale, transfer, training of any artificial intelligence model, or any purpose outside the four set out above.

7.3 Storage, retention, and security

Recordings are stored encrypted, accessible only by me, on a secure cloud platform with appropriate technical and organisational measures

Recordings are retained for a maximum of ninety (90) days from the date of the session, after which they are permanently deleted. The 90-day window is for the purpose of extracting working notes; the recording itself is not retained as a long-term record

Case notes, written assessments, intake forms, and written correspondence between us are retained for ten (10) years from the end of the engagement, after which they are permanently deleted, except where you have given separate opt-in consent under section 7.5 below for anonymized derivatives to be retained for research purposes

In the event of a personal data breach affecting any of the above, I will comply with the breach-notification obligations set out in the Privacy Policy

7.4 Your access to your records

During the 90-day recording retention window: you may request a copy of any recording in which you appear, by written request to me, and I will provide it within thirty (30) days of your request. After 90 days the recording no longer exists

During the 10-year notes retention window: you may request a copy of case notes, written assessments, intake records, or written correspondence concerning you, by written request to me, and I will provide it within thirty (30) days of your request

Provision of any recording or record under this section is subject to my right to redact any third-party content (including any reference to other clients of mine), my own personal information that is not relevant to the work between us, and any content the disclosure of which would prejudice the engagement

Provision of any recording is conditional on your signing a separate written undertaking, at the time of provision, that you will not share, publish, broadcast, post, transmit, or otherwise disclose the recording, in part or in whole, to any third party, in any medium, for any purpose, without my prior written consent

Where the request is excessive, repeated, or manifestly unfounded, I may charge a reasonable administrative fee for the time required to prepare the materials, and I will inform you of the fee before proceeding

7.5 Research, teaching, writing, and publication — opt-in consent

Separately and independently from the engagement itself, you may consent to the use of anonymized content from our work for research, teaching, writing, and publication purposes. This consent is given by ticking the dedicated checkbox on the intake form (default unchecked) and by signing where indicated.

Whether you give this consent or not has no effect on the engagement, the price, the terms, or any aspect of the work between us. The same engagement, the same fee, and the same terms apply in either case.

If you give this consent: I may extract anonymized content from session recordings (within their 90-day retention window), written assessments, intake material, and correspondence between us, for my own research, teaching, writing, and publication, including the publication of anonymized case studies in books, articles, podcasts, and other media

“Anonymized” means that all identifying material has been removed: your voice, your name, your physical description, your contact information, the name and identifying details of your employer, family members, location, and any specific fact pattern that, taken together with publicly available information, could reasonably be expected to identify you

Anonymization will be performed in accordance with recognised de-identification standards. Once material has been genuinely anonymized, it is no longer your personal data and may be retained and used by me indefinitely for the purposes set out above

You may withdraw this consent at any time, in writing. On withdrawal, no new anonymized material is created from your work; anonymized material already created and used remains in use, as it is no longer your personal data

Anonymized derivatives are not sold, licensed, or shared with any third party, except as part of academic or professional collaborations and publications I undertake. They are not used to train any artificial intelligence model

7.6 Private case notes

I keep private case notes during the engagement, recording my own observations, themes, working frameworks, and reflections on the work. Case notes are stored as set out in the Privacy Policy. They are my professional records, are never shared, and are retained for the same ten-year period set out in section 7.3.

7.7 Anonymized text feedback and testimonials

Where you provide written feedback, comments, or testimonials about the engagement, I may use that feedback in anonymized text form, without your name, voice, image, or any identifying detail, in my marketing, publications, and communications, without further consent. By signing this Agreement you consent to this anonymized text use.

This subsection 7.7 applies only to written feedback you have voluntarily provided to me. It does not authorise the use of session content as a testimonial.

7.8 Use of your name, image, voice, or full testimonial — separate consent

Any use of your name, your photograph, your image or likeness in any form, your voice, any video or audio of you, or any feedback or testimonial in a form that identifies you, in any public, marketing, or commercial material, requires a separate signed release from you. The release is given for a specific use, on terms agreed at the time of the release, and is revocable in accordance with applicable law.

This Agreement does not, on its own, grant me any right to use your name, image, voice, or identifiable testimonial in any public material.

8. Fees and payment

8.1 Engagement fee

The engagement fee is set out in the engagement summary, agreed between us in writing before the engagement begins. The engagement is sold as an integrated container, not as a price-per-session, price-per-component, or hourly rate. The fee reflects the totality of the engagement: my access, my attention, the components in section 2.2, and the small caseload practice in section 2.1.

8.2 Payment terms

The engagement fee is due in full before the engagement period ends. The schedule by which the fee is paid (upfront in full, or in installments) is set per engagement and recorded in the engagement summary

My preference, and the option for which a discount of between five (5) and ten (10) per cent of the engagement fee is offered, is payment in full upfront before the engagement begins. The applicable discount is recorded in the engagement summary

Where an installment schedule has been agreed, each installment is due on the date set in the engagement summary, regardless of whether sessions have been held in the relevant period or whether the engagement has been actively used during that period

Payment is made by bank transfer or cheque to the account or address I provide, in the currency stated in the engagement summary

Where you are paying in installments, the engagement begins only on receipt of the first installment, and continues only while the installment schedule is current

8.3 Non-Refundable Onboarding Component

One-third (1/3) of the engagement fee is the “Non-Refundable Onboarding Component”. It represents the value of intake, intake assessments, custom framework design, foundational sessions, and strategic calibration of the work to your specific situation — the foundation work that anchors the engagement and that, once delivered, cannot be undone, repeated, or redirected to another client.

The Non-Refundable Onboarding Component is a value statement, not a time period. It does not correspond to a specific number of months or sessions. It represents what the foundation work is worth as a portion of the total engagement, and it remains non-refundable in any termination scenario, except in the single circumstance set out in section 11.4(a) below.

8.4 Missed installment

If a scheduled installment is not paid by its due date, the following process applies:

The engagement is suspended with effect from the day after the due date. During suspension, no sessions are held, no asynchronous messaging is available, and no deliverables are issued

Suspension lasts up to fourteen (14) days from the day after the due date. During this period, you may: (a) settle the missed installment in full and resume the engagement; (b) communicate the reason for the missed installment in writing and request additional time, a revised installment schedule, or a discount, which I may grant in writing at my sole discretion; or (c) communicate a documented hardship under section 8.5 below

Where suspension lapses without (a), (b), or (c), the engagement is terminated with immediate effect under section 11.3 below as a termination for client breach. No refund of any amount paid is owed

Days lost to suspension are not added to the engagement period; the original end date is unchanged

8.5 Documented hardship

Where you are unable to pay an installment due to a documented hardship, I may at my sole discretion grant a deferral, a revised installment schedule, or a discount. “Documented hardship” means: (a) acute illness or injury requiring immediate medical attention, evidenced by medical documentation provided to me within seven (7) days; (b) serious bereavement; or (c) any other exceptional circumstance I accept in writing as a documented hardship at my sole discretion.

The documented hardship provision is a discretionary courtesy, not a contractual right. Any concession I grant is in writing, on a case-by-case basis, does not amend this Agreement, and creates no expectation, course of dealing, or precedent for any future installment or any future engagement.

8.6 Currency, taxes, fees

The engagement fee is exclusive of any bank transfer fees, foreign exchange fees, intermediary bank fees, or wire fees, all of which are payable by you

Any applicable taxes (including, where I am required to collect them, value added tax) are stated in the engagement summary or, where unstated, are payable by you in addition to the engagement fee

Where the engagement fee is denominated in a currency other than that of your bank, you bear the foreign exchange risk and any associated cost

9. Intellectual property

9.1 Ownership

All frameworks, methodologies, course content, journal designs, written materials, audio companions, podcasts, recordings, course architectures, programme structures, proprietary systems, the visual identity of the brand, and any derivative or adaptation of the foregoing, including the Holistic Mastery Map™, the Integration Sequence™, the Holistic Mastery™ brand, and the tagline “Medicine. Mastery. Meaning.”, are owned by Dr. Mayssam Mounir, or licensed to me, and are protected by copyright, trademark, trade secret, and other intellectual property laws under Lebanese law and under international treaties including the Berne Convention and the TRIPS Agreement.

9.2 Custom materials made for you

All custom materials, frameworks, audio companions, written assessments, intake reports, personalised reflections, and any other deliverable created for you in the course of the engagement, including those personalised to your specific situation, remain my intellectual property. You receive a personal-use, non-transferable, non-commercial licence to use these materials for your own benefit, during and after the engagement. The licence does not transfer ownership, does not extend to any third party, and does not grant you any right to publish, teach, license, sell, or otherwise commercialise these materials.

9.3 What you may not do

Without my prior written consent, you may not:

Copy, reproduce, republish, repost, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any material I have shared with you, in any medium and for any purpose, in whole or in part

Reproduce, adapt, translate, summarise, or repackage any methodology, framework, course architecture, programme structure, journal design, or proprietary system of mine, in any medium, and offer or present any of these to any third party, whether for compensation or not

Use, reproduce, modify, distribute, or display any photograph, video recording, voice recording, image, or likeness of me, or any artificial intelligence-generated representation of me, including any synthetic image, voice clone, deepfake, or avatar

Use my name, my image, my voice, my likeness, or any of my Marks in any commercial context, in any endorsement, in any sponsored content, or in any way that suggests an affiliation, sponsorship, partnership, or endorsement that does not exist

Train, fine-tune, evaluate, or test any artificial intelligence, machine learning, or generative model on the materials I have shared with you, on the recordings of our sessions, on my voice, on my image, or on my likeness

Share access credentials to any platform, recording, or material made available to you through the engagement

Remove, obscure, or alter any copyright, trademark, attribution, or proprietary notice

9.4 Right of image and likeness

Under Lebanese law, the Berne Convention, the EU Charter of Fundamental Rights Article 8, and the equivalent personality-rights frameworks of most jurisdictions, the use of a person’s name, voice, image, likeness, or AI-generated representation without consent is unlawful and gives rise to civil liability and, in certain jurisdictions, criminal liability. This applies in full to me.

9.5 Trademarks

"Holistic Mastery", "Holistic Mastery Map", “حصن و ادعم حياتك”, "Integration Sequence", "Medicine. Mastery. Meaning.", the methodology framework, the visual identity, and any related marks (the "Marks") are claimed as common law trademarks of Dr. Mayssam Mounir Saliba and are denoted with the ™ symbol. Some Marks are the subject of pending or contemplated registration with the relevant national and international trademark offices. Once registered, they will be denoted with the ® symbol in the relevant jurisdiction. Use of any Mark without my prior written consent is prohibited.

9.6 Survival

This Section 9 survives termination of this Agreement indefinitely. The personal-use licence to materials I have delivered to you under section 9.2 continues for your own personal benefit, subject to the restrictions in section 9.3.

10. Limitation of liability and indemnity

This section is read in light of the foundational principle Your Sovereignty, Your Choice set out in section 1 of the Practice Disclaimer & Informed Consent and invoked again in section 2.1 of this Agreement. The limitations and indemnity below are an expression of that principle: where the locus of decision and responsibility is with you, the consequences of your decisions are also with you.

To the maximum extent permitted by law:

I do not warrant any specific outcome from the engagement

I am not liable for any direct, indirect, incidental, consequential, special, or exemplary loss or damage of any kind arising from your interpretation of or your acting on anything I share, in session or in written correspondence

Any choice you make in your own life as a result of the engagement is taken at your own discretion, by your own conscious choice, and at your own risk

Where my liability cannot lawfully be excluded, my total aggregate liability to you under this Agreement is limited to the total amount you have paid me under this Agreement, without prejudice to the liability terms applicable to other Services as set out in the Terms of Service

Nothing in this section excludes or limits any liability that cannot lawfully be excluded under the law applicable to you, including liability for death or personal injury caused by my own gross negligence, for fraud, or for fraudulent misrepresentation

You agree to indemnify me against any claim by any third party arising out of (a) your breach of this Agreement, (b) your violation of any law or third-party right, or (c) any decision or action you take, or fail to take, in reliance on the engagement.

11. Termination

11.1 General

This Agreement may be terminated by either party in the circumstances set out in this section 11. Termination is by written notice with immediate effect, except where otherwise stated. Sections that by their nature should survive termination, including confidentiality, intellectual property, limitation of liability, indemnity, governing law, and dispute resolution, will survive.

11.2 Termination by you (your choice)

You may terminate this Agreement at any time, by written notice to me, for any reason or no reason.

No refund of any amount paid is owed in respect of a termination by you, except in exceptional circumstances which I accept, in writing, at my sole discretion

Any installment that has fallen due before the date of your termination notice remains payable. Any installment that falls due after the date of your termination notice ceases to be payable, except where it relates to work already commenced or delivered

The engagement is sold as an integrated container in which my access, attention, and capacity are reserved for you across the engagement period. Once that capacity has been reserved, it cannot be reallocated. The non-refund position reflects this commercial reality

11.3 Termination by me for client breach

I may terminate this Agreement with immediate effect, by written notice, where you are in material breach of any provision of this Agreement, including:

Accumulation of a fourth strike under the 3-strike rule in section 2.4

Conduct that compromises the professional frame under section 2.7

Material misrepresentation, including any inaccurate or incomplete disclosure on the intake form or during the engagement

Failure to settle a missed installment within the suspension window in section 8.4

Breach of confidentiality, breach of intellectual property terms in section 9, or any other material breach

On termination by me for client breach, no refund of any amount paid is owed. The Non-Refundable Onboarding Component is retained, and any further amounts paid up to the date of termination are also retained, in respect of the work delivered and the capacity reserved across the engagement period that cannot be reallocated. No further sessions, deliverables, or components are owed.

11.4 Termination by me for my own reasons

I may terminate this Agreement, by written notice with immediate effect, for reasons of documented illness or injury, family emergency, or force majeure preventing me from continuing the engagement.

In this circumstance, you receive a refund calculated as set out in (a) or (b) below.

(a) Where I terminate within the first month of the engagement and have failed to deliver the foundation work —

“Foundation work” means the intake, intake assessments, custom framework design, foundational sessions, and strategic calibration referred to in section 8.3

If I terminate within the first month of the engagement having materially failed to deliver the foundation work, you receive a refund of the engagement fee paid to date, less an administration fee of ten per cent (10%) of the engagement fee paid

This subsection (a) is the only circumstance in which the Non-Refundable Onboarding Component (one-third of the engagement fee) is refundable. In every other termination scenario, it is retained

(b) Where I terminate at any other time —

The Non-Refundable Onboarding Component (one-third of the engagement fee) is retained, regardless of when termination occurs

The remaining two-thirds of the engagement fee is treated as the refundable portion

The refundable portion is allocated evenly across the full engagement period (the engagement period in months as set in the engagement summary), giving a per-month value equal to the refundable portion divided by the total number of months in the engagement period

Refund = (the per-month value) × (the number of full months remaining in the engagement period after the date of my termination notice)

Where the date of my termination notice falls partway through a month, that month is treated as elapsed, not remaining

Refund timing and method —

Refunds under this section 11.4 are processed within thirty (30) working days of the date of my termination notice

Refunds are paid by bank transfer to the account from which the engagement fee was originally paid, unless otherwise agreed in writing

Bank transfer fees, foreign exchange fees, and any intermediary bank fees on the refund are borne by you and may be deducted from the refund

Where the engagement is paid in installments —

Refunds under this section 11.4 are calculated by reference to the engagement fee paid to date, not the full engagement fee. The same one-third / two-thirds allocation applies, but the one-third figure and the per-month value are calculated as fractions of the amount actually paid

On termination by me under this section 11.4, no further installment is due

11.5 Survival on any termination

Confidentiality (section 6) survives indefinitely

Intellectual property (section 9) survives indefinitely; the personal-use licence to materials I have delivered to you continues for your own personal benefit

Limitation of liability and indemnity (section 10) survives indefinitely

Governing law and dispute resolution (sections 12 and 13) survive any dispute arising from or in connection with this Agreement

12. Governing law and jurisdiction

This Agreement, and any non-contractual obligations arising out of or in connection with it, is governed by the laws of the Lebanese Republic, without regard to conflict-of-laws principles. The competent courts of Beirut, Lebanon have exclusive jurisdiction to resolve any dispute arising out of or in connection with this Agreement, subject to any mandatory consumer protection of your country of residence.

13. Dispute resolution

Before initiating any formal dispute, you agree to contact me in writing at legal@drmayssam.com with a clear description of the dispute, and to allow thirty (30) days for me to respond. Where informal resolution fails, the parties agree to attempt mediation through a single mediator agreed between them, with the seat of mediation in Beirut, Lebanon, conducted in English. Where the parties have, by separate written agreement, opted into arbitration, any unresolved dispute will be finally resolved by arbitration administered under the rules of the Lebanese Arbitration and Mediation Center, by a single arbitrator, in Beirut, in English. Otherwise, the courts referenced in Section 12 retain jurisdiction.

14. General

Entire agreement: this Agreement, together with the Privacy Policy, the Terms of Service, the Practice Disclaimer & Informed Consent, the Cookie Policy, the Minors Engagement Addendum (where the client is a minor aged 16-17), and the engagement summary, is the entire agreement between us regarding the engagement and supersedes any prior agreement on the same subject

Severability: if any provision is held to be unenforceable, the remaining provisions remain in full force and effect

No assignment: you may not assign this Agreement without my prior written consent

No waiver: my failure to enforce any provision is not a waiver

Notices: notices to me must be sent in writing to legal@drmayssam.com; notices to you may be sent to the email address you have most recently provided

Language: this Agreement is written in English; the English version prevails over any translation

15. Acknowledgement and signatures

By signing below, you confirm:

That you are at least 18 years old and have full legal capacity

That you have read this Agreement in full

That you have read the Privacy Policy, the Terms of Service, the Practice Disclaimer & Informed Consent, and the Cookie Policy in full, and (where the client is a minor aged 16-17) the Minors Engagement Addendum

That you understand the nature of the engagement and that it is not medical, mental health, financial, legal, or relationship advice

That you accept the engagement on the terms set out above, freely and voluntarily, without coercion of any kind

That any choice you make in your own life as a result of the engagement is your own free, conscious, and voluntary choice, taken at your own discretion and at your own risk

Client name (printed): __________________________________________________

Client signature: __________________________________________________

Date: __________________________________________________

Consultant: Dr. Mayssam Mounir Saliba: __________________________________________________

Signature: __________________________________________________

Date: __________________________________________________